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Rant du Jour

So in an effort to wake up, I wander over to the Starbucks in the next building, thinking to get an extra little zing in my morning step.

I order, what sounds like, a real treat of a coffee... some kind of mocha hazelnut something-or-other. There's two girls working at the booth, one of them is making sandwiches, presumably for lunch (it was about 10am when I went), and the other is serving customers. Fortunately there are no other customers, so I'm relieved to be able to order quickly. As she's preparing my coffee, a bunch of people start coming... I'm figuring it's the coffee-break crowd. Anyway, the girl making sandwiches continues on, and ignores all the people, and the girl making my coffee STOPS making my coffee! She goes on to serve each and every customer that came AFTER me, before she goes back to my coffee.

My quick 5 minute jaunt to get a coffee has turned into a 20-minute waiting-in-line (BUT IGNORED) torture! Is this something new? I never buy coffee. Is it normal to drop your current paying customer to server others who have a less complicated order? I mean really, wtf?!

Comments

( 17 comments — Leave a comment )
aphotic_one
Jul. 21st, 2004 01:03 pm (UTC)
The military has a saying: finish the current task you're on, then move on to accomplish the next mission.

What she did could have gotten her canned, were I a manager and saw that belligerence. I hope you stuck it to her--because as a customer, I would have verbally destroyed her on the spot. It doesn't pass the common sense test, period.

This story got me kinda riled up....I gotta calm down and bake cookies or something. -_-
sharya
Jul. 21st, 2004 01:32 pm (UTC)
mmm cookies...

I wonder if I can make cookies with decent caffeine content?

Truth be told, I didn't really say anything... I was already having a bad enough day that I didn't want "a scene" to make it worse. I am tempted to get in touch with the manager though. I'll see if I still feel it's worth the effort a bit later.
perviepom
Jul. 21st, 2004 01:14 pm (UTC)
I'd have asked for my money back and left the place.
sharya
Jul. 21st, 2004 01:35 pm (UTC)
yeah... I didn't even think about that.
perviepom
Jul. 21st, 2004 01:39 pm (UTC)
Sometimes you get so confused about what's going on that you don't think about stuff like that.
genitalsmckool
Jul. 21st, 2004 01:15 pm (UTC)
sort of.
sharya
Jul. 21st, 2004 01:37 pm (UTC)
It is normal? So then at what point can the complicated order customer expect to receive service?

I mean, I think it's one thing to let people who are just having house black to pay their cash and go, but isn't that for the customer to decide if someone else can be served ahead?\

Probably a good thing I'm not in the food services industry :/
genitalsmckool
Jul. 21st, 2004 01:48 pm (UTC)
Alot of buinesses like that retail and such are about volume,the boss might very well be the one that tells them to take care of a rush as fast as possible. Did you coffee reqire steamed milk or something? maybe the person legitmatly had some spare time and got tied up a little longer than they expected. MAybe the person making the sandwiched was the boss and a useless bitch...who knows unless you speak up and say something.
sharya
Jul. 21st, 2004 02:01 pm (UTC)
true true... my coffee did require steamed milk.

I didn't realize how much it was bothering me until I left.

Meh. :/
housecattn
Jul. 21st, 2004 02:36 pm (UTC)
Even if there was idle time on you rorder she should have diverted as soon as it was possible to complete it.

Its rediculous but par for the course where industry thinks only of quick profits and the bottom line.

It sucks
fuglyradio
Jul. 21st, 2004 02:21 pm (UTC)
needs more moo-latte
sharya
Jul. 21st, 2004 08:51 pm (UTC)
*snort*
egbert
Jul. 21st, 2004 03:54 pm (UTC)
I would say it's not uncommon, but in horribly bad form. At the VERY least they should have mentioned to you why they would serve others first. I would've raised hell (at least in my perfect little world where I do everything I believe is right).
sharya
Jul. 21st, 2004 08:53 pm (UTC)
I'm glad I'm not the only one who thinks so... I mean, I know the specialty coffees take a while to make, but she hadn't even started steaming my milk when she stopped with mine to get the other customers.

*grumble*
phaedie
Jul. 21st, 2004 04:23 pm (UTC)
Starbucks has the worst customer service as of late.
Complain and they will either finish their task or give you a free coffee.
Who knows maybe both?
I complained last week when they gave me a medium coffee instead of a large.
Yes I used the starbucks lingo but apparently they dont' understand their own language.
I got a big coffee and a free coupon after complaining.
You are the customer you are right, if they give you any hassle take it further.
sharya
Jul. 21st, 2004 08:54 pm (UTC)
I will make note of this.

I'm gonna give them one more chance. If still crappy service, I'm boycotting the store, and Tim Hortons, here I come!
osoqres
Jul. 22nd, 2004 05:38 am (UTC)
Look at this reaction you got out of a cup of coffee!!! Holy S**t!!! What if it were something really important? Shar you are my idol.
( 17 comments — Leave a comment )

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